Terms of Service

1. Overview & Agreement Scope

These Terms of Service ("Agreement") constitute a legally binding contract between Elites Cyber Defense ("Provider", "we", "us", or "our") and the individual or business entity ("Client", "you", or "your") purchasing or utilizing our WordPress malware removal, emergency hack recovery, and cybersecurity management services ("Services").

By ordering our Services or submitting target site credentials, you acknowledge that you have read, understood, and agreed to be bound by all terms set forth herein.

2. Authorization & Access Rights

To deliver technical cleanup and security hardening, you must provide our technical team with high-level access permissions to your web infrastructure.

• Owner Representation: You explicitly represent and warrant that you are the legal owner of the target domain or hold documented authority from the legal owner to request security interventions.
• Access Scope: Authorization covers administrative access to WordPress dashboards, Web Hosting Control Panels (cPanel, Plesk, Cloud consoles), SFTP/SSH protocols, and database management interfaces (phpMyAdmin).
• Credential Storage: Credentials submitted via our secure intake channels are encrypted and restricted to assigned analysts during active remediation, after which you are instructed to rotate all passwords.

3. Data Backups & Pre-Existing Conditions

Malware compromises often cause severe underlying file corruption, database injection, or file deletion prior to our engagement.

• Client Backup Duty: You are strongly advised to maintain an independent offline backup of your website files and database prior to authorizing service.
• Remediation Snapshots: Where host access permits, Elites Cyber Defense executes an initial system snapshot before modifying file structures. However, we assume no financial or operational liability for pre-existing database corruption or missing data caused by malicious scripts prior to our cleanup.

4. Service Warranties & 30-Day Guarantee

We back our forensic cleanups with a comprehensive protection window to ensure long-term stability.

4.1 Scope of the 30-Day Re-Infection Guarantee

If your website experiences a secondary breach by the same threat vector or malware strain within 30 calendar days following cleanup completion notification, Elites Cyber Defense will re-clean the site at zero additional cost.

1. Failure by the Client to rotate administrative, hosting, database, and FTP passwords immediately following cleanup delivery.
2. Installation or retention of nulled, pirated, or unverified third-party WordPress plugins or themes.
3. Disabling, tampering with, or uninstalling Web Application Firewalls (WAF) or security configurations deployed by Elites Cyber Defense (e.g., Wordfence Premium).
4. Server-level cross-contamination originating from an uncleaned, infected neighboring domain on the same shared web hosting account.

5. Limitation of Operational Liability

To the maximum extent permitted under applicable law:

• Service Availability: Emergency malware extraction requires modifying PHP scripts, executing CLI commands, and database query cleaning, which may cause temporary layout shifts or short maintenance windows.
• Liability Cap: In no event shall Elites Cyber Defense or its leadership be held liable for indirect, incidental, punitive, or consequential damages (including lost lead revenue, lost listing commissions, or reputational damage) arising out of site downtime or blacklists. Total cumulative financial liability under any circumstance is capped strictly at the exact fee paid by the Client for the specific Service order.

6. Licensing & Third-Party Software

When our security services incorporate third-party security software (such as Wordfence Premium, Cloudflare WAF, or specialized server scanners), terms and software end-user licenses remain subject to the respective vendor terms. We do not warrant third-party software against zero-day exploits published after service completion.

7. Payment Terms & Refund Policy

• Payment Terms: One-time cleanup orders (Emergency Malware Removal, Hack Recovery) require full payment upon order confirmation prior to technical intervention.
• Refund Eligibility: Due to immediate technical labor allocation, fees are non-refundable once site analysis or file cleaning has begun. If we determine upon initial triage that a site cannot be clean-restored due to permanent host account termination or total database destruction, a partial refund or service credit may be granted at our discretion.

8. Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with international cybersecurity standards and the commercial laws of the jurisdiction of operations. Any disputes arising from this Agreement shall be resolved through good-faith technical consultation.