WordPress Malware Removal & Incident Response
INCIDENT RESPONSE & SERVICE PORTAL
Review our legal engagement terms or submit encrypted site credentials for immediate WordPress malware removal, backdoor containment, and blacklist clearance.
Summary Notice: By authorizing Elites Cyber Defense (https://elitescyberdefense.com) to perform emergency malware remediation, backdoor purging, or server hardening on your WordPress installation, you acknowledge and agree to the legal parameters detailed below.
Scope of Services & Engagement
Elites Cyber Defense provides specialized technical incident response, forensic malware removal, database sanitization, security hardening, and blacklist review submission services for self-hosted WordPress websites.
- Deep file system scanning and manual inspection of PHP scripts, uploads, themes, and core binaries.
- Identification and purging of web shells, obfuscated backdoors, rogue crons, and spam injections.
- Database remediation to remove injected malicious admin users and rogue SQL payloads.
- Submission of whitelist requests to Google Safe Browsing, Norton, McAfee, and hosting security teams.
- Installation and tuning of Wordfence Premium or server-level firewall parameters.
Client Authorization & Credential Provision
The Client represents and warrants that they are the legal owner or authorized administrator of the website domain and web server infrastructure submitted for service. By submitting credentials through our encrypted intake portal, the Client explicitly grants Elites Cyber Defense engineers administrator access to WordPress, Hosting Panels (cPanel/Plesk), SFTP/SSH, and Database systems to execute required remediation procedures.
Backups & Pre-Existing Data Loss
While Elites Cyber Defense takes initial manual snapshot backups prior to modifying files whenever server conditions allow, **the Client retains final responsibility for site backups.** Elites Cyber Defense shall not be held liable for pre-existing database corruption, missing media files, or server failures caused by malware prior to our engagement.
30-Day Re-Infection Guarantee & Conditions
We back our service with a **30-Day Re-Infection Guarantee**. If your website experiences a re-infection of the cleared strain within 30 days of service completion, Elites Cyber Defense will re-clean the site at zero additional cost.
The Re-Infection Guarantee is voided under the following actions:
- Installation of nulled (pirated) themes or plugins by the Client after cleanup.
- Failure of the Client to update all administrative credentials (SSH, FTP, cPanel, WP-Admin) post-remediation as instructed.
- Disabling or altering security plugins (e.g., Wordfence Premium) or firewall rules installed by our analysts.
- Cross-site contamination originating from an uncleaned, infected secondary site residing on the same shared web hosting account.
Limitation of Liability
To the maximum extent permitted by applicable law, Elites Cyber Defense and its lead analysts (including Israel Acheampong) shall not be liable for any lost profits, lost business revenue, data loss, or indirect business interruption damages resulting from site compromise or maintenance downtime during cleanup. Total financial liability under any legal claim shall not exceed the total fee paid by the Client for the specific service rendered.
Payments & Refund Policy
Emergency response and malware removal services require immediate allocation of senior engineering hours. Payment is required prior to or upon technical completion as specified in your scope quote. Fees are non-refundable once diagnostic or file cleaning work has commenced. If a site is deemed completely unrecoverable due to web host account termination, a partial refund minus diagnostic labor will be issued.
Governing Law
These Terms shall be governed by and construed in accordance with standard business cyber law principles, with primary jurisdiction under international business commerce standards.
Official Contact
Elites Cyber Defense
Website: https://elitescyberdefense.com
Hotline: +233 20 168 1832
INTAKE PAYLOAD GENERATED
Status: Ready for Response Dispatch
Incident Reference: ECD-INC-2026-X
Client:
Target URL:
Symptoms Flagged:
Signature Auth:
Your details have been structured into an incident package. Next, connect directly with lead security analyst Israel Acheampong via WhatsApp or email to start immediate triage: